Billing Support Associate (all genders)

💼 The Role

Billing has moved into Finance, and we are looking for someone who wants to own it. As our Billing Support Associate, you are the first point of contact when a customer has a question about an invoice: “Why was I charged for this?”, “Can you send me a copy?”, “We paid twice.” You handle these tickets from start to finish, work closely with Accounting, Sales, Data and Customer Support, and make sure our customers understand exactly what they pay for – and why.

This is not a “just answer tickets” job. You will see patterns nobody else sees, and we expect you to turn them into better processes, clearer templates and fewer tickets. If you are studying business, accounting or something similar and want real responsibility in a scaling SaaS company, this is your role …