B2B Customer Support Specialist (f/m/d)

Your day-to-day

You are the person our enterprise customers talk to when they need help. That means you need to be fast, precise, and professional.

Respond to inbound support cases via Intercom: answer questions, resolve user errors, and perform simple platform actions like user management and supplier uploads.

When a request goes beyond what you can solve, route it to the right specialist team with enough context.

Own your queue: Track open cases, follow up on escalated tickets, and flag blockers before they become problems.

Spot patterns in the questions you receive and turn them into Help Center articles, internal documentation, or improvements to our AI bot's knowledge base.

What we are looking for

1-4 years of experience in a customer-facing role (e.g. customer support)

Strong written and verbal communication in English. Additional languages are a plus (especially German).

Organised and reliable: you manage an open case queue without dropping things, meet commitments, and flag blockers early.

Customer-first mindset: you take customer problems seriously, follow through, and don't just process tickets.

Comfortable learning new software tools quickly. You don't need to be technical, but you should be curious and not intimidated by platforms, AI tools, or new workflows.

Nice to Have

Familiarity with Intercom or comparable support platforms.

Exposure to enterprise customers, large organisations, or complex product environments …